GlobeTerminal.com - Returns Center

Return FAQ’s

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

• They must be in original condition
• Any products misused or physically damaged will not be accepted.
• In the original packaging with the original invoice 
• The returned products must be well packaged.Any damages due to improper packaging in the return transit will void the return

Free gifts or promotional items are not returnable!

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some High Value & Large Size Products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at amar@alankargroup.org

Sale items (if applicable)

Only regular priced items may be refunded, few sale items cannot be refunded.Enquire with us at amar@alankargroup.org

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item,use the same return process and select exchange . Further steps will be announced by email. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, we will mail you the return label once the return is approved .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All returns & exchange goods, will be shipped using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.